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Express Results Guarantee
BLOOD TESTS LONDON EXPRESS GUARANTEE
We Guarantee that you will receive your results in or before the stated number of working days of the longest test analysis within your pathology request. Our working days end at 5pm. If you do not we will refund your money for the tests that are late.
Blood Tests London Express Guarantee
1. Ordering: Order online 24/7, 365 days a year Pay by card or by Paypal
2. Our Express Results Guarantee is valid for the period between you attending for your blood draw and receiving unreported results.
2a) Attending Patient Reception open 6 days a week Closed Bank Holidays
2b) Collection Be seen within 10 minutes of Arrival Comfy waiting area
2c) Transportation Courier to Laboratory every 15 minutes 7 minute journey by Motorbike courier
2d) Sample Preparation Sample Reception at Laboratory Book in correct tests
2e) Sample Analysis TDL pathology and accredited Partners Quality Management System
2f) Results Verification Performed for all tests May require further test
2g) Report to Doctor Sent to Blood Tests London in PDF format Only sent once all tests are back
2h) Check and Re verify Check to see all tests are reported Verify that results are well reported
2i) Report to Client Express Results sent straight to patient Asked for Doctors comments? Add 24 hours
3. Allow one extra working day if you don’t have a doctor and would like our Doctor to pass comment on your results.
Doctor's Comments: Given within clinical knowledge parameters / Suggestions as to next steps given
In the event of results later than guaranteed times, the limit of our guarantee is test price only. We take no responsibility for time lost, travelling expenses, or other inconveniences.
*Turnaround times are quoted in working days which exclude Saturdays, Sundays and Bank Holidays. A test that is attended for on a Wednesday for instance with a 1 working day turnaround is guaranteed for express results to be sent to you the client by 5pm on Thursday, but may well be sent before.
**Refunds will be given in full if a test is late. With profiles a partial refund will be given as a proportion of tests within that profile that are overdue. For instance, if we were late in supplying results for Hepatitis then that test would be refunded in full. If a Female hormone profile were ordered, which has 4 tests, and one of those were late then the refund would be 25% of the total of that profile.
***Interim results are not given unless requested. Your express results guarantee applies to the longest turnaround time of the tests involved, if multiple tests are ordered.
****The Express Results Guarantee is only valid on this London site and doesn't apply to any of our other Blue Horizon Medicals sites.